Job Title: Director of Career Navigation
FLSA Status: Exempt
Department: Career Services
Reports To: VP of Career Services
Location: St. Louis South City
Schedule: Full Time, 40 Hours per week. Schedule varies and will likely include evenings and occasional weekends.
Description of Organization:
Rung for Women’s mission is “to empower women to grow and achieve sustained independence through co-located and coordinated educational, professional, and economic resources.” With several organizations operating under one roof, we offer women (who are our members) a one-stop shop for opportunity.
The goal of the Director of Career Navigation is to coordinate, manage, and continuously improve career services experiences to help Rung for Women members establish and achieve their career goals. Rung for Women deeply believes that all women have the potential to transform their lives and achieve their career goals, whether that involves seeking a new career or advancing in a career they already have. Rung members will begin their work in Career Services with wide-ranging wellness, financial, and career goals. Career Services will facilitate experiences to help members: bring focus to their career goals; identify career development opportunities that prepare them to meet those goals; and support Rung members to be successful and fulfilled in their careers. Overseeing a member’s journey through this process is the primary objective of the Director of Career Navigation.
The Director of Career navigation will be responsible for the management, execution, and quality control of the career navigation process. This includes assessment, career exploration, goal-setting, training program application enrollment, and career placement, retention and growth. The Director of Career Navigation will direct the work of Career Navigators in helping each member develop a career plan that determines the career development experiences they will pursue at Rung and ensure that members are successful in meeting their career goals.
The role involves building relationships with a diverse cohort of Rung for Women members and empowering members to achieve their career goals. It requires managing a significant number of priorities at once, and requires someone who can hold a high standard for program quality while being flexible, adaptable, and highly organized. A significant aspect of this role is quality control and continuous improvement, which requires regularly tracking and using data to assess members’ progress, set priorities, and determine appropriate mid-course corrections to how Career Services interacts with Rung members.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Responsible for coordinating day-to-day activities of the career navigation process including intake/assessment, career exploration, career plan development, technical training, customer service skills program implementation, social capital activities, and ongoing stakeholder engagement.
- Recruits, hires, trains, supervises, and supports Career Navigators.
- Ensures strong execution of the career navigation process including building-out new elements to the career exploration, career planning, retention, and placement functions.
- Collects data about member progress and experience from a variety of sources including member feedback, assessments, training partners, and employer partners, to determine strategic shifts to the program as a whole or specific career navigation experiences.
- Interfaces with a wide range of stakeholders internal and external to the organization including staff throughout Career Services as well as Membership and Administration.
- Following a placement, gathers feedback from the members and the employer to assess the employees success in the role, the fit of the placement, and whether the parties are satisfied with the placement service.
- Develops and maintains records of training, placements, and interview results; uses this data to continually modify and improve the placement service.
- Provides input to the management team on new member service features to be developed to meet current and future customer needs.
- Provides guidance and support to Career Services staff.
This job requires connecting with people quickly in an outgoing, friendly manner. The use of persuasive communication skills to gain the interest and involvement of others in the work process is an important aspect of the job. An extreme sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards and policies. The motivation for this position comes from a strong sense of duty and a feeling of responsibility for completing work both quickly and correctly. A faster than average work pace is necessary combined with impatience for results. Follow-up of delegated work must be very thorough. Decision making will be done with the ideas and advice of others, but always carefully and cautiously within the guidelines of established company policy. Selling ideas to others and the ability to train, teach and motivate a team are strong aspects of this position. Change is an ongoing occurrence of this job and will be approached conservatively and with the support and guidance of management.
Bachelor’s Degree (B. A.) or equivalent; A minimum of 4 years of management experience. Demonstrated track record of program development, systems management, external engagement, relationship building, and partnership development across diverse audiences.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write articles for publication that conform to prescribed style and format.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Database software and Contact Management systems.
Certificates and Licenses:
No certifications needed
Directly supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Interested candidates should submit a resume, cover letter, and any other relevant materials, to Marcus Wilson at email@example.com.